Agent Quality Framework (AQF)
我们致力于提供优质的出国留学谘询服务
What is the Agent Quality Framework？
1. ARTDiCO is committed to providing
high-quality UK study abroad consulting services
The Agent Quality Framework (AQF) is a quality framework for agents developed by the British Council, designed to enhance the experience of international students working with education agents and consultants to apply for UK study abroad programs.
This framework ensures that agents and consultants possess accurate knowledge about the UK as a study destination and understand the integrity of the UK visa and immigration system, thereby maintaining the UK's reputation as a world-class study abroad destination.
The AQF promotes four core principles:
- Empowering student choice and informed decision-making
- Ensuring agent governance and professionalism
- Promoting ethical agent practices, expertise and competency
- Increasing transparency and accountability
2. ARTDiCO's Commitment Statement (Our Commitment)
As a platform dedicated to providing high-quality UK study abroad consulting services, ARTDiCO formally commits to following the British Council's Agent Quality Framework, ensuring that every service we provide meets international education consulting standards.
Our specific commitments include:
Student Interest Priority
- Always prioritizing students' best interests as our starting point
- Providing honest, accurate, and comprehensive study abroad information
- Assisting students in making informed educational choices
Professional Competency Assurance
- All consulting advisors have completed British Council certified training
- Regular participation in professional development courses to update knowledge and skills
- In-depth understanding of the UK education system and visa procedures
Ethical Standards Adherence
Strict compliance with the "National Code of Practice for Education Agents in the UK"
Transparent fees with no hidden charges
- Protection of student personal data and privacy
Transparency and Accountability
- Clear explanation of service content and processes
- Establishment of comprehensive complaint handling mechanisms
- Regular quality reviews and supervision
3. ARTDiCO's AQF Certification (Our AQF Certification)
British Council Certified Consultants
- All our team members have completed British Council UK certified consultant training
- Passed rigorous assessment tests and obtained official certification
- Continuously participate in continuing education courses to maintain professional qualifications
4. Staff Handbook & Training
In accordance with AQF requirements, ARTDiCO has developed a comprehensive "Staff Handbook" covering:
Core Content Modules
- ARTDiCO Overview: institutional mission, vision, organizational structure
- Compliance & Professional Standards: complete training system for UK education agent guidelines
- Employment Policies: working hours, performance standards, professional development
- Teaching Excellence: course delivery, portfolio guidance, student assessment
- Student Support: behavior management, application guidance, welfare protection
- Operations Management: facility resources, activity safety, administrative procedures
All Teaching Staff:
Basic Training (to be completed within 30 days of employment)
UK Education Agent Guidelines
Professional conduct and ethics
Student-centered practices
Application Guidance Staff:
Additional Professional Training
UK education system and application processes
Institutional partnership management
Documentation and data protection
Certification Requirements:
Written examination (minimum 85% pass rate)
Practical case study assessment
Annual continuing education training (8 hours)
Peer review and professional development
Continuous Development System:
Onboarding Training: 5-day comprehensive orientation training program
Monthly Training: Teaching excellence, industry trends, cultural competency, compliance updates
Annual Assessment: Four-dimensional performance evaluation and career development planning
Career Advancement Paths: Three development tracks - teaching, specialist, and management
📋 Complete Staff Handbook Download Download ARTDiCO Teacher Staff Handbook PDF
This comprehensive staff handbook system ensures that all employees possess the professional competency to provide high-quality UK study abroad consulting services, fully complying with the British Council AQF framework requirements.
5. Partnership Universities
UK Education Institution Partners
Based on the AQF framework, we have established formal agency partnerships with the following UK education institutions that hold Student Visa Sponsor Licenses:
6. Quality Assurance (UK)
Quality Assurance and Continuous Improvement
Internal Quality Control
- Establish standardized service processes
- Conduct regular internal quality reviews
- Continuously collect client feedback
- Implement continuous improvement measures
External Supervision Mechanisms
- Accept regular reviews by the British Council
- Participate in industry quality assessments
- Maintain close cooperation with UK education institutions
- Comply with relevant regulations and guidance principles
Complaints Handling Procedures
- Establish transparent complaints handling mechanisms
- Set up dedicated customer service teams
- Respond to and resolve customer issues promptly
- Learn from complaints and improve services
International Education Institution Partners
Based on our commitment to quality education partnerships, we have established collaborative relationships with quality education institutions in the US. We maintain formal agency relationships with the following accredited US institutions:
7. Quality Assurance (US)
Partnership Scope Our US education institution partnerships cover:
- Undergraduate and graduate program applications
- Admission requirements assessment and guidance
- Application document preparation and review
- Student visa (F-1) application assistance
- Pre-departure orientation and support
- Ongoing student support services
Quality Standards All our US partner institutions are:
- Regionally or nationally accredited
- Authorized to enroll international students
- SEVP-certified for issuing Form I-20
- Committed to maintaining high academic standards
